Customer Service


Over 65 employees
Thompson Building Associates features a skilled, knowledgeable staff of full-time carpenters, as well as an office staff ready to help “Rebuild Your Property and Restore Your Life.” No other restoration contractor in Central Ohio matches our staffing levels.

300 Years of Industry Knowledge and Experience From company president Tim Thompson, to vice president Terry Mosher and our estimating and production staff, we bring more cumulative years of property reconstruction experience to the table than anyone else in Central Ohio.

Yearly Training Our unique “Level” system for field employees is designed to offer maximum opportunities for training and advancement. Employees holding industry designations must re-certify annually, to assure their knowledge base remains as up-to-date as possible.

Certifications Thompson Building Associates is proud to have employees on staff who hold some of the most prestigious IICRC and NARI certifications, including Advanced Structural Drying, Fire and Smoke Restoration and Certified Remodeler designations.

Customer Service
  • Full time QA person
  • Detailed quality tracking
  • Big 50 award winner
  • BBB Cares Program
  • Over 65 employees
  • 300 years of industry knowledge & experience
  • Yearly training
  • Certifications

Quality Assurance

Full Time Quality Assurance
Thompson Building Associates has one full-time staff member responsible for tracking customer contact and satisfaction from the first call to the final job survey when the work is complete.

Detailed Quality Tracking
Our industry-specific database allows our Restoration Consultants, Production Managers, Administrative and office staff instant access to full details about every job we perform. If you have a question about your restoration or remodeling job, we have the answer for you, quickly!

Remodeling Magazine “Big 50”
Thompson Building Associates became a member of this prestigious group of nationwide remodeling and restoration contractor in 2002, giving us access to the most up-to-date information and industry input possible.

BBB Cares Program
Thompson Building Associates has been a member of the Better Business Bureau of Central Ohio Since 1980. We’re proud of our record with this important organization, and the commitment to quality work and customer service it represents.

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